Bengaluru: Ola Electric today announced early but decisive results from Hyperservice, its focused service transformation program, positioning the company for a sustained business turnaround driven by improving customer experience, rising demand, and disciplined operational execution. With 9,020 units registered in December
(as per VAHAN data), the company increased its market share M-o-M to 9.3% in December over 7.2% in November
2025. In addition to this, the company’s market share in 2nd half of December 2025 (as per VAHAN data) further increased to nearly 12%, indicating a clear uptick in demand and market share gains.
Driven by market share gains and demand boost in the month of December 2025, Ola Electric reclaimed its position
among the top three EV players in nearly a dozen States, including key EV markets such as Tamil Nadu, Uttar Pradesh, Bihar, Jharkhand, Punjab and Haryana.
After encountering service bottlenecks amid rapid scale-up, the company initiated Hyperservice to structurally
strengthen its service backbone. The program is designed to directly address backlog resolution, workforce capacity,
parts availability, and customer self-service – key levers to unlock demand momentum at scale. The program delivers significant improvement in service resolution speed, with 77% of service requests experiencing same day completion in December 2025.
Execution-Focused Service Reset
Hyperservice is being rolled out through a set of clearly defined, execution-led interventions:
● Targeted Service Task Force: A 250-member rapid-response team of skilled technicians has been deployed
across high-backlog regions, improving resolution timelines and clearing legacy issues.
● Workforce Expansion: Ola Electric is increasing its service workforce by 1,000+, supported by a standardized
training architecture to ensure consistency, productivity, and service quality as volumes scale.
● Improved Spares Availability: Strengthening of the parts supply chain has led to a pan-India improvement in
parts availability, reducing vehicle downtime and service cycle times.
● D2C Genuine Parts Platform: The company’s direct-to-consumer genuine parts initiative has logged 8,000+
orders since October 2025, easing pressure on service centers while improving turnaround times and
customer control.
Service Recovery Translating into Demand Upside:
Service improvements are beginning to translate into tangible commercial traction. While Ola Electric has expanded
its market share by 2 percentage points at a Pan-India level between November and December 2025, the momentum has been particularly strong in Southern India, where the company gained 2.5 percentage points, led by Bengaluru with about 4 percentage points market share gain during the same period (as per VAHAN). The company is focused on sustaining this trajectory into the next quarter as service metrics continue to stabilize across regions.
Product and Technology Momentum Enhances Growth Visibility:
Alongside service recovery, Ola Electric commenced deliveries of its 4680 Bharat Cell powered S1 Pro+ 5.2 kWh scooters in November 2025, seeing strong early demand. Additionally, the company received Government certification for its 4680 Bharat Cell powered Roadster X+ Motorcycle in December 2025, extending the 4680 Bharat Cell platform across scooters and motorcycles. This marks the beginning of in-house cell integration across its two-wheeler portfolio, a key long-term margin and supply-chain lever. The company’s energy business is also set to scale, with Ola Shakti (BESS) deliveries expected to begin in the next few months.
Bhavish Aggarwal, Chairman and Managing Director, Ola Electric, said, “Our priority has been to fix the fundamentals of service with speed and discipline. Hyperservice is a structurally focused program, not a short-term fix, and we are already seeing clear outcomes in customer experience, market share, and bookings momentum. As service metrics stabilize, early indicators point to an improvement in demand. With the rollout of 4680-cell vehicles and upcoming BESS deliveries, we are strengthening both our near-term execution and long-term technology roadmap. We believe this positions Ola Electric for sustained growth with improving operational leverage.”
With service performance improving and customer confidence returning, Ola Electric expects demand momentum to continue, supported by product innovation, vertical integration, and disciplined execution.
