New Delhi: Ola Electric has announced the expansion of its Hyperservice initiative with the launch of dedicated Hyperservice Centres, offering eligible customers a same-day service guarantee at no additional cost. The first centre has been inaugurated in Indiranagar, Bengaluru, marking the beginning of a nationwide rollout.
The Hyperservice Centres are designed to simplify and accelerate the service experience, ensuring that customers can have their vehicles serviced within the same day while enjoying a fully digital and transparent journey. Features include a dedicated customer lounge, free Wi-Fi, and real-time digital visibility across every stage of servicing, from check-in to delivery.
A spokesperson for Ola Electric stated, “As part of the ongoing service upgrade we are reimagining many of the fundamental aspects of the service experience. We see it as a core part of Ola ownership, and it needs the same level of innovation as the product itself. With Hyperservice Centres, we are setting a new benchmark – same-day service guarantee. At no extra cost for any customer. This is about using technology, process redesign and scale to remove friction and give every Ola customer a faster, simpler and more transparent service experience.”
Following the Bengaluru launch, Ola plans to progressively upgrade its existing service centres into Hyperservice Centres across India in the coming weeks. The initiative underscores Ola’s commitment to building a world-class EV ownership experience by combining technology, scale, and customer-first design to raise industry standards for speed and reliability.
In addition, Ola has scaled up Hyperservice into an open platform, making genuine spare parts, diagnostic tools, and service training modules accessible not only to its customers but also to independent garages, mechanics, and fleet operators nationwide. Spare parts can now be purchased directly through the Ola Electric Customer App and website, ensuring access to certified components without intermediaries.
The company has also rolled out a nationwide in-app service appointment feature, enabling users to book preferred service slots, track service status, and manage all service-related needs seamlessly within the Ola Electric app. By integrating the entire service journey into a unified platform, Ola aims to eliminate the hassles of traditional service booking methods and set new benchmarks in customer convenience.
