Greater Noida (Business Desk): National Highways Authority of India (NHAI) on Friday clarified that National Payments Corporation of India (NPCI) circular has no impact on FASTag customer experience.
National Highways Authority of India said in a press release, “In reference to the news items carried by some publications regarding change of FASTag Rule declining transactions on FASTags which are not active for more than 60 minutes prior to read time and up to 10 minutes after read time, the National Highways Authority of India (NHAI) clarifies that the Circular No NPCI/2024-25/NETC/004A, dated 28.01.2025 issued by National Payments Corporation of India (NPCI) has no impact on FASTag customer experience.”
The Circular has been issued by NPCI to facilitate resolution of disputes between Acquirer Bank and Issuer Bank on FASTag status while vehicle crosses Toll Plazas. The Circular also aims to ensure that the FASTag transactions are created within reasonable time of vehicle passing a Toll Plaza so that customers are not harassed by late transactions.
All National Highway Toll Plazas operate on ICD 2.5 protocol which gives real-time tag status, hence the FASTag customers can recharge any time before crossing the Toll Plaza.
Some Toll plazas on State Highways are still on ICD 2.4 protocol which needs regular updates of Tag status. It is being planned to shift all such Toll plazas to ICD 2.5 protocol, shortly.
